ITIL Managing Across the Lifecycle Podcasts
00: Course Introduction: ITIL® Managing Across the Lifecycle
01: Service Management and Value
02: Service Management Components and Roles
03: Key Risk and Knowledge Concepts
04: Exercise: MALC Case Study Analysis
05: Implement, Assess, Improve Service Management
06: Assessment Frameworks
07: 7-Step Improvement Process
08: Justifying Improvements Financially
09: Managing Organizational Change
10: Exercise: Develop Assessment Criteria
11: Exercise Review: MALC Sample Exam Questions
12: Measurements: Metrics
13: Measurements: Monitor, Control & Report
14: Exercise: Applying Assessment Criteria
15: Integration: Strategic Benefits
16: Integration: Lifecycle and Phase Inputs & Outputs
17: Integration: Value to the Business Part 1
18: Integration: Value to the Business Part 2
19: Integration: Process Interfaces
20: Exercise: Internet Banking Risks
21: Exercise Review: MALC Sample Exam Questions
22: Managing Services: Requirements & Cross-Lifecycle Support
23: Managing Services: Challenges, Risks, CSFs Part 1
24: Managing Services: Challenges, Risks, CSFs Part 2
25: Exercise: Where’s the value?
26: Exercise Review: MALC Sample Exam Questions
27: Governance
28: Organizational Structures
29: Organizing Service Management
30: Exercise: “We’ve been outsourced!”
31: Stakeholder Management
32: Communication
33: Exercise: Communicating Change
34: Exercise Review: MALC Sample Exam Questions