ITIL Operational Support and Analysis Podcasts
00: Course Introduction: ITIL® Operation Support and Analysis
01: ITIL Operational Support and Analysis Exam Tips
02: Service Management as a Practice Part 1
03: Service Management as a Practice Part 2
04: Service Management as a Practice Part 3
05: Functions Part 1
06: Functions Part 2
07: Functions Part 3
08: Service Desk Part 1
09: Service Desk Part 2
10: Request Fulfillment Part 1
11: Request Fulfillment Part 2
12: Access Management Part 1
13: Access Management Part 2
14: Event Management Part 1
15: Event Management Part 2
16: Incident Management Part 1
17: Incident Management Part 2
18: Problem Management Part 1
19: Problem Management Part 2
20: Service Management Technology