ITIL Service Operation Podcasts
00: Course Introduction: ITIL® Service Operation
01: ITIL Service Operation Exam Tips
02: Service Management as a Practice
03: Overview of Service Operation (SO)
04: Exercise: ITSM and Failure
05: Service Operation Principles Part 1
06: Service Operation Principles Part 2
07: Monitoring and Control Part 1
08: Monitoring and Control Part 2
09: Common SO Activities Part 1
10: Common SO Activities Part 2
11: Exercise: ITSM Monitor Control Loop
12: Event Management Part 1
13: Event Management Part 2
14: Request Fulfillment (RF)
15: Request Fulfillment (RF) Part 2
16: Incident Management (IM) Part 1
17: Incident Management (IM) Part 2
18: Problem Management (PM) Part 1
19: Problem Management (PM) Part 2
20: Access Management (AccM) Part 1
21: Access Management (AccM) Part 2
22: Service Desk (SD) Part 1
23: Service Desk (SD) Part 2
24: Technical Management (TM)
25: IT Operations Management (ITOM)
26: Application Management (AM)
27: Organizational Structures
28: Implementation Considerations