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Most Recent Question

Will ITIL 4 Solve the Biggest Challenge of ITIL’s-past?

The release of the ITIL® 4 Foundation volume in February 2019 has generated a lot of industry buzz.  This long-awaited update, announced in the fall of 2017, is the first revision to the popular IT Service Management (ITSM) framework in nearly eight years. ITIL 4 contains many concepts that will be… Read More

Will ITIL 4 Solve the Biggest Challenge of ITIL’s-past?

April 15, 2019

The release of the ITIL® 4 Foundation volume in February 2019 has generated a lot of industry buzz.  This long-awaited update, announced in the fall of 2017, is the first revision to the popular IT Service Management (ITSM) framework in nearly eight years. ITIL 4 contains many concepts that will be… Read More

What is the difference between and “output” and an “outcome” ?

March 1, 2019

This is a great question.  I think everyone has that question! Outputs tend to be elements that make up a desired, overall outcome. For example (and I’ll steal the reference from “ITIL Practitioner” — a couple getting married wants the outcome of ‘a wedding of lifetime.’ Various outputs to achieve that… Read More

Are Process Activities In The ITIL V3 Publications Valid Now That ITIL 4 Is Here?

February 26, 2019

Corde asks, “What are your suggestions for ITSM oriented organizations and students regarding referring to processes activities in the 45 ITIL V3 2011 books now that ITIL 4 has been released?” Hi Corde, good question and right now my best answer is that you can’t go wrong with the information… Read More