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All exams orders are processed within 24 hours Monday to Friday. Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam. Exam slots are available 7 days a week 24 hours a day. Taking an accredited course is required prior to sitting for the ITIL Continual Service Improvement Exam. Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams. Here is the link to the course description and outline: GogoTraining Continual Service Improvement Course. Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive. Be Prepare to Pass the First Time!
Exam Details:
- Exam Pre-Requisites: You must hold the ITIL Foundation Certificate and hold the Continual Service Improvement certificate of completion provided by an Accredited Training Organization like GogoTraining. View the full course here.
- Delivery Format: Online web proctored available 24/7
- Exam Duration: You have up to 90 minutes to complete the exam
- Exam Format: Closed book, 8 scenario questions
- Passing Score: You much answer 28/40 questions correctly (70%)
- Exam Value: You will receive 3 ITIL Credits when you pass the exam