Managing Professional Transition Is Here!

The ITIL 4 Managing Professional Transition (Bridge) Course was created by AXELOS to reward individuals with ITIL V3 advanced certifications by enabling them to skip the four (4) courses in the Managing Professional Series of courses and receive the coveted ITIL 4 Managing Professional designation.

Who Can Take This Course?

You may take this course if you hold any of the below credentials which allows you to advance your career with 1 course and exam and save over $4,000 in ITIL 4 course and exam fees:

• ITIL V3 Experts
• Individuals with 17 or more ITIL V3 credits
• Individuals with 15 or more ITIL V3 Intermediate Credits and ITIL 4 Foundation Certification

Who Will Be Teaching This Course?

We are very excited to announce that Dr. Suzanne Van Hove and Doug Tedder will be your course instructors.   Suzanne and Doug bring years of hands-on practical experience with them that they will share with you in the course.  They bring the learning experience to life online through lectures, stories and learning assessments.

What Does This Course Cover?

The ITIL 4 Managing Professional Transition course provides an understanding of the new ITIL 4 Foundation concepts and definitions including the key differences between previous ITIL versions and ITIL 4.  It is made up of 4 modules:

• Create, Deliver and Support - How to integrate value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.
• Drive Stakeholder Vlaue - How to understand and facilitate all types of engagement and interactions between service providers and their customers, users, suppliers and partners.
• HIgh Velocity IT - How to work with digital organization and digital operating models in high velocity environments
• Direct, Plan and Improve - How to create an IT organizations focused on learning and improving with a strong and effective strategic direction.

What Do You Need to Know Before Taking This Course?

The instructors would like you to have a solid understanding of the ITIL 4 Foundation information so to make sure you are all set you will receive the ITIL 4 Foundation training module when you take this course.  This will make sure you have a solid understanding of the management of modern IT-enabled services and to provide a complete understanding of the ITIL 4 key concepts. 

What Will you Learn When You Take This Course?

In this course students will learn how to practically apply new concepts and receive a solid understanding of each of the 4 modules including:

• Review the key concepts of service management
• Understand the four dimensions of service management
• Comprehend the purpose and components of the ITIL service value system
• Understand the activities and interconnectivity of the service value chain
• Learn to plan and build a service value stream that creates, delivers and supports services
• Review how relevant ITIL practices contribute to the create, delivery and support across the SVS and value streams
• Learn how to create, deliver and support services
• Understand how customer journeys are designed and how to foster stakeholder relationships
• Know how to shape demand, define service offerings, and onboard and off board customers and users
• Understand how to engage with others to ensure continual value co-creation and how to realize and validate service value
• Delve into the concepts of the high-velocity nature of the digital enterprise and its demands
• Gain an understanding of digital product lifecycles and how it integrates into the ITIL operating model
• Create a solid base on the importance of the ITIL Guiding Principles and concepts to deliver high velocity IT
• Know how to use the key principles and methods of direction and planning to properly as they relate to the scope of the project
• Understand the role of GRC and how to integrate the principles and methods into the Service Value System
• Facilitate Communication and Organizational Change Management

Is GogoTraining An Accredited AXELOS and PeopleCert Training Provider"

YES - GogoTraining is an AXELOS partner and an PeopleCert Accredited ITIL Training Organizations (ATO).  When this course is released it will have received the PeopleCert stamp of approval and be classified as an Accredited ITIL course.  One that qualifies you to sit for the Managing Professional Exam. 

How to Take an Online Proctored PeopleCert Exam

In order to take your exam you will need the following System Requirements:

• Windows® 10, Windows® 8.1, Windows® 8, Windows® 7
• Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)
• Active Full-Time/Broadband internet connection of at least 4Mbps
• 16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
• Speakers and microphone (the use of headsets is only allowed during onboarding)
• Keyboard and mouse or another pointing device
• A single web camera (embedded or external) you can rotate

For complete details, Click Here.

Have Questions?

If you have any questions on this course or the certification Contact Us by calling 877.546.4446 or by email at [email protected].  We look forward to having you train with Dr. Van Hove and Doug Tedder.

Module 00: Course Introduction: ITIL® 4 Managing Professional Transition

• Agenda & Introductions
• Overview of the Transition Certification
• Transition Exam Details
• Materials to Support the Class

Module 01: Foundation

• Introduction

Module 02: Foundation: Key Definitions

• Key Definitions
• Service Offering
• Service Relationship Management
• Service Provision
• Service Consumption

Module 03: Foundation: Dimensions of Service Management

• Dimensions of Service Management
• Organizations & People
• Information & Technology
• Partners & Suppliers
• Value Streams & Processes

Module 04: Foundation: Service Value System (SVS)

• Service Value System (SVS)

Module 05: Foundation: Service Value Chain (SVC)

• Service Value Chain (SVC)

Module 06: Foundation: Guiding Principles

• Focus on Value
• Start Where You Are
• Progress Iteratively with Feedback
• Collaborate and Promote Visibility
• Think and Work Holistically
• Keep it Simple and Practical
• Optimize and Automate

Module 07: Foundation Summary

• Foundation Summary
• Foundation Sample Questions
• Foundation Exercise: ITIL4 MPT – Foundation Review v1

Module 08: Direct, Plan & Improve

• Scope and Strategic Planning
• Cascading Objectives

Module 09: Direct, Plan & Improve: Policies, Controls and Guidelines

• Policies, Controls and Guidelines
• Compliance and Decision-Making Authorities

Module 10: DPI: Governance, Risk and Compliance

• Risk Management and Governance
• Governance and DPI

Module 11: DPI: Organizational Change Management

• Organizational Change Management (OCM)
• Impact of OCM and DPI
• Managing Stakeholders

Module 12: DPI: Effective Communication

• All About Communication
• Feedback Channels

Module 13: DPI Summary 

• DPI Summary
• DPI Sample Exam Questions
• DPI Exercise

Module 14: Create, Deliver & Support

• Organizational Structures
• Collaboration vs. Cooperation
• Team Competencies

Module 15: CDS: Team Culture & Differences

• Team Culture & Differences

Module 16: CDS: Employee Satisfaction Management

• Employee Satisfaction
• Customer-Orientation
• Communication
• Workforce Planning

Module 17: CDS: Results-Based Measuring & Reporting

• Measuring and Reporting
• Continual Improvement

Module 18: CDS: Know How Practices Contribute

• Service Value Streams
• Designing Service Value Streams
• Value Stream Mapping
• Metrics for Value Streams

Module 19: CDS: The Value Stream for a New Service

• Value Streams for a New Service

Module 20: CDS: The Value Stream for User Support

• Value Stream for User Support

Module 21: CDS: Know How to Create, Deliver & Support

• Managing Queues and Backlogs
• Prioritizing Work
• Shift-left
• Sourcing

Module 22: CDS Summary

• CDS Summary
• CDS Sample Exam Questions
• CDS Exercise

Module 23: Drive Stakeholder Value

• Customer Journey
• Benefits

Module 24: DSV: Explore to Engage

• Mutual Readiness
• Managing Suppliers & Partners
• Service Relationship Types
• Building Service Relationships (Three C’s of Trustworthiness)
• Service Provider Capabilities and Customer Needs

Module 25: DSV: Shape, Demand and Define Service Offerings

• Design Digital Service Experiences – Lean
• Design Digital Service Experiences – Agile
• Service Design Thinking and Service Blueprinting

Module 26: DSV: Designing Digital Service Experiences

• Design for Onboarding
• Selling and Procuring

Module 27: DSV: Agree

• Onboarding and Offboarding Activities
• Relating with Users and Fostering Relationships
• User Engagement and Delivery Channels

Module 28: DSV: Onboard

• Enabling Users for Service
• Elevating Mutual Capabilities
• Offboarding

Module 29: DSV: Co-Create

• Ongoing Service Interactions
• Service Requests
• Moments of Truth & Intelligent Disobedience

Module 30: DSV: User Communities

• User Communities and User Feedback

Module 31: DSV: Realize Value

• Service Value and Value Realization
• Tracking Performance, Outputs, and Outcomes

Module 32: DSV: The Customer Journey

• Evaluate and Improve the Customer Journey
• Continual Improvement
• Charging and Billing

Module 33: DSV Summary

• DSV Summary
• DSV Sample Exam Questions
• DSV Exercise

Module 34: High Velocity IT

• HVIT Terms
• Digital Transformation

Module 35: HVIT: Objectives

• Valuable Investments
• Fast Development, Resilient Operations
• Value Co-creation; Assured Conformance

Module 36: HVIT: ITIL 4 and the Digital Product Lifecycle

• Four Dimensions
• PESTLE
• Service Value System

Module 37: HVIT: Service Value Chain

• Service Value Chain
• SVC and the Consumer 
• SVC and Value Streams
• Digital Product Lifecycle

Module 38: HVIT: Fundamental Concepts for Delivering HVIT

• Five behaviors for HVIT
• Principles, Models and Concepts
  • Purpose, People, Process
• Purpose: Ethics; Design Thinking

Module 39: HVIT: Safety Culture

• People: Safety Culture
• Progress: Complex Environments

Module 40: HVIT: Lean Culture

• Progress: Lean; Toyota Kata
• HVIT Approaches
  • Lean, Agile, Resilient, Continuous
• Service Dominant Logic

Modules 41: HVIT Summary

• HVIT Summary
• HVIT Samples Exam Questions
• HVIT Exercise

Module 42: Managing Professional Transition Summary

• Summary Recap of Foundation, DPI, CDS, DSV, HVIT
• Full Sample Exam

You may take this course if you hold any of the below credentials which allows you to advance your career with 1 course and exam and save over $4,000 in ITIL 4 course and exam fees:

• ITIL V3 Experts
• Individuals with 17 or more ITIL V3 credits
• Individuals with 15 or more ITIL V3 Intermediate Credits and ITIL 4 Foundation Certification

The ITIL 4 Executive Review course is designed for everyone with a background in ITIL V3 that wants to come up to speed on ITIL 4.  The ITIL 4 Executive Review course provides a comprehensive overview of the changes between ITIL V3 and ITIL 4.  

Please note that this course is specifically designed for individuals would like to understand the differences between ITIL V3 and ITIL 4.  If you have studied and passed the ITIL V3 Foundation Exam this is the perfect way to understand the new features of ITIL 4. 

This package comes with an exam voucher for the ITIL 4 Foundation exam and the full ITIL 4 Foundation course.

Why Take ITIL 4 From GogoTraining?

GogoTraining is the leading on-demand education provider for ITIL Training.  Our courses are Accredited by AXELOS and PeopleCert and taught by Industry Experts Dr. Suzanne Van Hove and Doug Tedder.  Here is an overview of their accomplishments:

• Suzanne has over 20 years' experience in IT Service Management
• She was named as of the 2018 Top 25 Thought Leaders in the field - HDI Survey
• She is the Convener for SC40/WG2 - the group that creates and maintains the ICO/IEC 20000 series of standards
• She is a lead author of VeriSM™
• Suzanne received itSMF USA's Lifetime Achievement Award
• She has trained over 20,000 students in ITIL, ISO 20000, COBIT 5 and VeriSM 
• In addition to consulting and teaching courses for major corporations and institutions, Suzanne also teaches Service Management principles at several universities around the globe.
• Doug has nearly 20 years' experience in IT Service Management
• Doug was named by HDI as one of the 2018 Top ITSM 25 Thought Leaders 
• He is a contributing author of the VeriSM and co-author of the VeriSM Pocket Guide
• Doug was names an "IT Industry Legend" in 2016 by Cherwell Software
• Doug provides IT Service Management consulting for major corporations and institutions globally

What is ITIL 4?

ITIL 4 combines the best of ITIL 3 and expands it to include the key principals of Digital Transformation providing a larger systems application of ITIL into the enterprise. This brings ITIL into the fast-paced complex world we live in. ITIL 4 is designed to give organizations a comprehensive system for the management of information technology in our modern service economy. In so doing it covers the full delivery and sustenance of tech-enabled products and provides guiding tools to for the interface of IT into the wider business strategy.

Who Needs to Take ITIL 4 Foundation?

• Everyone who is ITIL V3 Foundation Certified
• Everyone who is new to ITIL 
• All ITIL V3 Certificate holders who want to understand what ITIL 4 covers in order to prepare their organizations to adopt and adapt ITIL 4 into their organization

This Course Comes With:

• Instructor Video Lectures
• Course Materials
• Course Examples & Exercises
• Sample Exams
• Course Transcript
• Certificate of Completion

Module 00:  Course Introduction: ITIL® 4 Foundation 

• The Nature of the Class
• Agenda
• AXELOS ITIL 4 Schema
• Available Resources

Module 01:  ITIL 4 – Big Picture

• Reading Assignment
• Introduction to the Key Elements of ITIL 4:
  • Service Value System (SVS)
  • Four Dimensions Model

Module 02: Key Definitions

• Reading Assignment
• Key Concepts and Definitions
  • Customer, User, Sponsor, Service Consumption
  • Organization, Service, Service Management, Product, Service Provision, Service Offering, Service Relationship Management
  • Value, Value Co-Creation, Utility, Warranty, Cost, Output, Outcome, Risk

Module 03: The Dimensions of Service Management

• Reading Assignment
• The Four Dimensions Model
  • Organizations & People
  • Information & Technology
  • Partners & Suppliers
  • Value Streams & Processes

Module 04: ITIL’s Service Value System (SVS) 

• Reading Assignment
• Purpose of the SVS
• SVS Components
  • Opportunity/Demand, Value, Guiding Principles, Continual Improvement, Governance, Practices, Service Value Chain

Module 05: ITIL’s Service Value Chain

• Reading Assignment
• Introduction to the Service Value Chain, a Key Element of the SVS
• Six (6) Elements of the Service Value Chain
  • Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
• Service Value Streams

• This course looks at the differences between ITIL V3 and ITIL 4.  Having a background in ITIL V3 is helpful.
• If you are new to ITIL or IT Service Management you will need to attend the full ITIL 4 Foundation course.